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Messages - UltraGauge Admin

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141
General Discussion / Re: Power off Detect mode
« on: September 15, 2011, 09:12:59 AM »
More and more vehicles have a non-traditional ignition switch.  Instead its more or less an input to the computer.  Nothing is actually switched off.   With GM vehicles, the cab stays active for several minutes after the ignition is off.   The radio stays on, the interior lights remain on, etc.   However, when you open and close the door, then the computer shuts off most of the systems.
It sounds like your Ford is doing something similar.
If UG wakes back up, this means the vehicle's computer began responding (with the ignition off)   
You can set the "Power off Detect" mode to 3 to eliminate this behavior, however, there is no harm in this behavior, whereas there is a draw back to mode 3.  See the manual for more details

142
General Discussion / Re: Support ticketing System failing
« on: September 14, 2011, 04:52:14 AM »
Manufacturers don't always make all sensors available via OBDII.  In fact, they typically do not.  It is not surprising that they would provide some O2 sensors and not others.   It does seem odd that there is a sensor 2 and not a 1,  but UG only reports what it finds.  Looking in the database, we do see a few other current model Ford's reporting the same results.

143
General Discussion / Re: Metric & English reading
« on: September 13, 2011, 04:10:07 PM »
I am interested in the EM version as I like the idea of the 4/6/8 gauges per page.

I am not interested in Metric Reading. Will I be able to set each gauge to read only English or will it read both English & Metric at the same time.  For example, you can select Coolant Temperature in Fahrenheit and select Coolant Temperature in Celsius and position them side by side.
After UG connects and discovers gauges, it will allow you to select any gauge you wish.  This can be a English gauge or a Metric gauge, or both.  Its completely your choice.

If you look at the picture of UltraGauge on the main page, it is showing the 6 page format; two large gauges on top, and four smaller gauges on the bottom.   The 4 page format is just the top half repeated to the bottom, creating 4 large gauges.  The 8 page format is the bottom half repeated to the top, thus creating 8 smaller gauges.

144
General Discussion / Re: Trans temp yet?
« on: September 12, 2011, 05:08:27 PM »
This is interesting...  today I got a response to my email inquiring about Trans Temp and IAT2 to pre-sales support saying that:

"Trans temp is not a standardized parameter and is not supported.   Only IAT is supported.  IAT2x is not supported as there is essentially no vehicle manufacturers that support it."

So maybe they don't plan on supporting new PID's at all? ???
There are some 136 standardized parameters.  Manufacturers are generally/loosely required to make available those parameters which are used as part of their emissions system.   For many manufacturers this can be a small number (<10) especially for early OBDII vehicles.     Just because the parameters are standardized does not mean they are present and available.    For example, while Oil temp is a standardized parameter, we have only ever seen one vehicle support it, and it was a British vehicle.  So there is little point in UG supporting these parameters that the manufacturers themselves do not support.
However, behind the scenes those same manufacturers make available many, many more parameters which are meant to be accessed by their service personnel.   These are commonly referred to as manufacturer parameters.   Most manufacturers keep these parameters a closely guarded secret.  However, over time many have leaked out.   
We do plan to offer a version of UG in the distant future which can access manufacturer parameters.

145
General Discussion / Re: calibrating miles
« on: September 05, 2011, 08:28:54 AM »
Did you run the fuel calibration?  Check the user manual.
Also see "Other Setup Considerations" on page 12.

146
Custom Mounting / Re: Custom mount...
« on: August 23, 2011, 03:25:29 PM »
If you are using the windshield mount, you can just unsnap UG from the mounting bracket and then tuck UG away somewhere leaving only the windshield mount and bracket visible to those with sticky fingers.  They will assume you had a GPS and have taken it with you....and move on.

To unsnap, just lift lightly on the arched portion of the bracket an it will release.  To reinstall, insert UG into the bracket aligning the lower fingers of the bracket with the two notches in UG, then just press the top and it will snap in place.   Don't force it, it should snap easily...if not, the fingers are not in the notches.

147
The "Confirmed" means that it has been confirmed to be incompatible and UG does not support it.
It can still read and clear codes.

Quote
Basically I want to read and clear all Ford diesel and the corolla codes, as well as be able to see most sensors: O2, temperatures, mass flow (diesel), etc.  I am not too concerned about mpg or trips.  Thanks for your time...
It will do all that you describe.  The ECU on the Ford Diesel will after a few minutes stop responding...or it will continue working without issue.    It is because it may stop responding that it has been put on the exceptions list.

148
The UltraGauge EM has been released.

149
General Discussion / Re: Ultragauge EM, when?
« on: August 19, 2011, 10:04:17 AM »
UltraGauge EM is now available and the site has been updated with information and EM versus Classic comparison matrix

150
General Discussion / Re: Alarm for Oil Change Distance
« on: August 18, 2011, 01:17:26 PM »
All Alarms can be set to any value you choose.

151
General Discussion / Re: Ultragauge EM, when?
« on: August 17, 2011, 07:59:52 PM »
will there be an option to change sample rate? You said that this will be implemented in the EM Version.
Yep  :)

152
General Discussion / Re: Ultragauge EM, when?
« on: August 17, 2011, 12:06:40 PM »
oh..loosing my patience in waiting for it. Also, UG team is not at all updating and it sounds like it might take some more days or months?
Look for the UltraGauge EM to be available this Friday.

153
General Discussion / Re: 2002 7.3 diesel question
« on: August 08, 2011, 12:14:05 PM »
 There is no immediate plans but our goal is to find add support in the future

154
General Discussion / Re: 2002 7.3 diesel question
« on: August 07, 2011, 11:19:37 PM »
UG does not support the Ford Diesels.  They are on the exceptions list

155
General Discussion / Re: Firmware flash
« on: July 20, 2011, 07:39:42 PM »
I suppose the Europe means UK  :)
Take my posts as a feedback why I will not hasten to buy an early version.
Europe = Germany, Poland, England, Norway, and Ireland.


156
General Discussion / Re: Rebate
« on: July 20, 2011, 07:34:38 PM »
Everyone that submits a complete rebate submission within 30 days receives their rebate.   However, rebates can take 4-8 weeks to process worst case.  Often rebates are processed in less than two weeks.  Trust me, we want everyone to get their rebate.    However, its disappointing how often a partial rebate submission is received. 

Quote
but there was a technical problem
What was the "technical" problem you experienced?   

Quote
the finally had me manually submit my information regarding the readouts
What are you referring to here....who are "they"?

When a customer has difficulty with the rebate process, and has submitted a support ticket, we often offer to complete the rebate for them.  We only ask that they provide the information that would be entered while using the automated rebate form generator.

157
General Discussion / Re: anyone get a shipping notice yet?
« on: July 20, 2011, 07:24:07 PM »
We now have more than 2K in stock.  Orders have begun to be processed in the order received.  The instant the shipping label is created an email shipment alert is sent.

158
General Discussion / Re: Firmware flash
« on: July 20, 2011, 10:58:59 AM »
Thanks. That's what I was afraid of.
I have never seen any 100% bug-free software and it's difficult to believe in metric units testing by people living in imperial units environment and using US versions of cars. The real testing results (bug reports) you will get from European customers using ňuropean car versions.
You should consider some samples for testing here.
Our Beta testers are located in the USA, Canada, Europe and Australia.

159
General Discussion / Re: UG Forum Time
« on: July 19, 2011, 03:40:36 PM »
Thanks,
It should be corrected now

160
General Discussion / Re: When metric support?
« on: July 18, 2011, 11:00:26 AM »
UltraGauge EM will be release by the end of July or early August.

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