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Messages - UltraGauge Admin

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81
General Discussion / Re: Re New Memberships
« on: October 13, 2012, 10:13:47 AM »
For now, the forum will continue.

82
General Discussion / Re: Service mileage display counting backwards...
« on: September 12, 2012, 04:27:21 PM »
It would.   Please note that this affects all distance gauges and gauges that use distance.  For example, if it has been 20K miles since you reset the Average MPG, you will want to do so, otherwise the value displayed will slowly, falsely decrease

83
General Discussion / Re: Service mileage display counting backwards...
« on: September 12, 2012, 09:28:02 AM »
There was an issue discovered that prevents this gauge from counting greater than 20361 miles or 32768 kilometers.
It will be improved so that it can count to 40722 miles on future versions.    The manual indicates a max value of 99,999.  This is wrong also.  Sorry for the inconvenience.

84
I'll have to look into getting an upgrade; however, I've added an on/off switch to my 'classic' units to address the issues I had where it was keeping the ECM awake and draining the battery when parked.  I need to know if this will prevent  me from sending them in for the upgrade.
Our policy is that we stand behind our product.  So as long as there is no functional damage resulting from mods, we have no problem upgrading such units.
Quote
Are the same units returned to the customer or do they simply get exchanged in the process?
We upgrade/repair/return the same unit sent in.
Quote
Does the "EM" stand for anything in the name, or is it just a convenient model designation?
It originally had internal meaning but quickly became a convenient model designation.

85
General Discussion / Re: Dead Battery Myth!
« on: September 04, 2012, 06:51:26 PM »
The scheme would have been helpful on both of the cars I reported the issue on, the Mini Cooper and Ford Focus, but they're unable to perform any hardware upgrades on the earlier units without the A/D circuitry, so I'll need to continue with my workaround of using a physical on/off switch to make sure the ECM turns off and goes to sleep when parked.
It is possible to upgrade older units, but it is labor intensive and we felt that it would just be too expensive as to compared to buying new.   To cover labor and parts, estimates put the upgrade cost around $32.   Also, there were so few customers affected, plans to offer an upgrade were scraped.

86
General Discussion / Re: 2012 Ford Focus Avaliability
« on: September 04, 2012, 06:42:38 PM »
Yes, version 1.2 which was released around the end of June, resolved the 2012 Ford Focus issue.

87
General Discussion / Re: New gauges w/em upgrade?
« on: September 04, 2012, 06:35:39 PM »
The difference is that V1.2 has a new gauge; "UG Battery Voltage".   This is in addition to the ECM battery voltage gauge previously supported.  Unlike the ECM battery voltage, UG battery voltage is always supported, regardless of the ECM supporting it.
The other change is another "Power On Detect" mode which allows UG to properly detect ignition on in Mini Coopers, Series 5 BMW, & 2012 Ford Focus. 

Unfortunately, previous version can not be upgraded to version 1.2

88
General Discussion / Re: Re New Memberships
« on: September 04, 2012, 06:28:56 PM »
The forum was attacked over a long period of time in such a way that thousands of fake accounts were created.   Also, despite our best efforts, users were still posting support issues.  This forum was just consuming too much support bandwidth.  So we disabled new registration and have been debating if we should discontinue the forum all together.

89
General Discussion / Group Buy Discounts
« on: August 09, 2012, 11:20:49 AM »
Although UltraGauge is offered to the public at wholesale pricing, we do offer volume discounts primarily for automotive forum group buys.
Discounts are offered for group purchases of 50 & 100+.
It does require that a member of the forum take the responsibility to gauge preliminary interest, and then manage the overall group buy at the forum end.
If you are interested in managing a group buy for your forum and would like to learn more, please create a support ticket and request more information:  Support Ticket

90
General Discussion / Re: Ultragauge for KIA Optima SXL
« on: August 07, 2012, 10:42:46 AM »
Compatibility   
OBDII connector locator (If not found, try different years, , they are typically in the same place for a given model)

92
General Discussion / Re: New gauges w/em upgrade?
« on: August 01, 2012, 09:35:25 AM »
All older units.   
A Classic can be upgraded to a pre v1.2 EM
A Classic or a pre v1.2 EM can't be upgraded to an EM v1.2.

93
General Discussion / Re: JUST GOT ONLY 12/21 GUAGES
« on: July 26, 2012, 07:58:13 AM »
I tried with ignition Switch on and Starting my car.
Both not work, result still the same 12/21. 12 guages is useless for me.
please tell me any trick to force all 21 guages
Thanks a lot
This is not a support forum.  We have this posted everywhere.   Please create a support ticket.
http://ultra-gauge.com/customer_support/

94
General Discussion / Re: JUST GOT ONLY 12/21 GUAGES
« on: July 25, 2012, 06:08:42 PM »
1. Put the ignition to the RUN position
2. Unplug UG
3. Plug UG back in.
4. Wait for it to complete scanning and gauge discover before switching the ignition off

95
General Discussion / Re: warranty email address?
« on: July 20, 2012, 12:20:46 PM »

Sorry about that.  Please create a support ticket:
http://www.ultra-gauge.com/customer_support/

96
General Discussion / Re: Out of Stock
« on: July 19, 2012, 10:10:05 AM »
There are plenty of UltraGauge in stock

97
General Discussion / Re: New gauges w/em upgrade?
« on: July 14, 2012, 07:06:40 AM »
You would get HP, but not UG voltage.  UG voltage was added to UG EM v1.2 and an older unit can't be upgraded to v1.2

This applies:
http://www.ultra-gauge.com/ultragauge/TEN/gauges_Classic_EM.htm

98
General Discussion / Re: Just Recieved my Ultragauge
« on: July 03, 2012, 08:12:58 AM »

A value of -40C is the lowest value possible and means that the ECU is responding with a value of 0.
Must be a bug in the vehicle's ECU firmware.
One thing you might try is to re-discover in safe mode as opposed to enhanced mode.  The gauge may be phantom and not really there.

99
That "Can't adjust" message will be displayed if the current fuel usage is less than 4 liters or 1 gallon.
It is meant to prevent users from improperly adjusting the fuel calibration.  Fuel calibration should be performed over at least 1 tank full.   
The calibration procedure in the manual used to be 4 steps.   About 1% of people had difficulty so we expanded the 4 steps to 10 steps.  The actually calibration process is still the same.

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